Gautrain's Social Media Sites Disclaimer



Welcome to the Gautrain page, we are happy that you've joined our Community.

Gautrain’s social media sites and platforms are places where Gautrain encourages interaction and discussion between local commuters, airport commuters, tourists, and public transport enthusiasts as well as anyone who is interested in the Gautrain brand.

While Gautrain strives to make the information on the social media sites as timely and accurate as possible, Gautrain makes no claims, promises or guarantees about the accuracy, completeness or adequacy of the contents of these sites. Furthermore, Gautrain will not be held liable in relation to the contents of, or use of, or otherwise in connection with this Gautrain page and other social media sites for any direct, indirect, special or consequential loss.

When a question is posted to the Gautrain social media platforms, mainly Twitter, Facebook, YouTube and Foursquare, Gautrain will respond as promptly as possible and where possible, during working hours (Mon-Fri, 9am-5pm). In the event that an enquiry falls outside of these working hours, Gautrain will respond as soon as possible when office hours resume. Should the enquiry be urgent, then the call centre may be contacted on: 0800 428 87246.

Gautrain makes use of social media to engage followers to learn about their commuting experiences, issues they may encounter, public transport industry as well as the train commuting industry. Gautrain’s role is to contribute to relevant conversations and to promote Gautrain programs and services. No communication to Gautrain through these social media sites shall be deemed to constitute legal or official notice for any purpose. Users may, however, contact Gautrain though the Contact Us methods.

While Gautrain makes reasonable efforts to monitor and moderate content posted on its social media platforms, Gautrain does not moderate all comments at all times and may not respond immediately to online requests. Gautrain reserves the exclusive right to review, edit and/or delete any comments deemed inappropriate. Users that persist otherwise will be banned.

Gautrain expects that participants on its social media communities will treat each other with respect. Gautrain requests that participants are respectful in their comments.

Gautrain reserves the right to remove any comments. Comments /posts which include, but not limited to the following may be deleted or edited if deemed inappropriate or irrelevant by the moderators:

  • Abusive offensive and vulgar language e.g. racial, ethnic or gender-bashing language;
  • Comments Inciting “hate speech;
  • Profanity
  • Comments that make unsupported accusations;
  • Material that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful or embarrassing to any other entity;
  • Offensive terms that incite violence;
  • Third party advertising – content that that promote services or products, advertisement of a business or commercial transaction;
  • Comments promoting or opposing any person campaigning for election to a political office or promoting or opposing any ballot proposition;
  • Off-topic and redundant comments (this includes promotion or solicitation of events, groups, pages, websites, organisations, products and programs not related to or affiliated with Gautrain and spam);
  • Personal attacks or defamatory statements or comments (i.e. making negative personal or untrue comments about a participant), instead of just constructive criticism of his/her posting, opinion or comments.
  • The views and opinions expressed on Gautrain’s social media sites do not necessarily represent those of Gautrain Management Agency (GMA), Bombela Concession Company (BCC), Bombela Operating Company (BOC), and Gautrain. Therefore, we cannot be held responsible for the accuracy or reliability of information posted by external parties.

    For your safety, never include your phone number, email, address or other personal information in a post. Your comments are visible to all.

    User Generated Content (UGC):

    Users are here notified that they are fully responsible for the content they load on any of the Gautrain’s social media sites. The user is responsible for all copyright and intellectual property laws associated with this content. In addition to the above, kindly take note of Gautrain website’s terms of use.

    Facebook privacy statement:

    Please ensure you read Facebook’s Privacy Statement for additional information on what information is collected and used by the Facebook platform http://www.new.facebook.com/policy.php?ref=pf.

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