FROM TEA LADY AND CLEANER TO THE HOT SEAT AT RECEPTION

Boitumelo Mpshe

The reception desk at Province’s Gautrain Pretoria site office is in the capable hands of former cleaner Boitumelo Mpshe and tea lady Aletta Manganye. Boitumelo was appointed as a cleaner, but never functioned as one, as it was immediately realised that she had more potential as a receptionist.

Besides answering the switchboard, both these ladies also work as document controllers after receiving on-the-job training. Document controlling involves a computerised knowledge management system which is vital for a complex project such as Gautrain, where construction takes place at nearly 50 sites across Gauteng.

While Boitumelo had attended a secretarial course as well as a computer practical course prior to working for Gautrain, Aletta had never used a computer before. Aletta attended a typing course and also learnt several other computer skills. Aletta says that she did not attend a computer course – she has learned everything from her co-workers.

Aletta Manganye

Both Boitumelo and Aletta demonstrated their eagerness to learn and expand their knowledge and today they are both earning higher salaries while having been promoted from service staff to secretarial work.

This on-the-job training will also ensure that Boitumelo and Aletta’s futures are brighter after the completion of the Gautrain Project, as they will be able to attain administrative positions on other projects with their new experience.

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