Responsive image

Introducing GAUSAVE - New Gautrain fares as from 1st June 2014, and how GAUSAVE works with the timetable.

Choose your travel times and save up to 30%.

Please download the Fares and Journey Products.

Responsive image

Introducing GAUSAVE - New Gautrain fares as from 1st June 2014, and how GAUSAVE works with the timetable.

Choose your travel times and save up to 30%.

Please download the Fares and Journey Products.

Dear Passenger,

With regards to the power failure incident that occurred on Friday morning 29 August 2014, passengers will be refunded for any lost Period Product Trips for Friday only, even though the incident was a natural disaster and no fault of the Gautrain.

Kindly note that in the case of period products you should apply for a refund only AFTER the applicable period product has expired.

  • Please complete a Refund Application form at your nearest station, clearly indicating that it is due to a service disruption.
  • Please have your Gautrain Gold Card and either your ID, driver’s license or passport with you when you complete the refund application form.
  • The Customer Service Officer or Supervisor at the station will analyse your Gold Card Statement and refund the correct amount.
  • In the case of period products, the refund amount is calculated by multiplying the fare cost per trip (as applicable to your specific period product) by the number of week days that you were unable to use the train system (x 2 trips).
  • Refunds will be implemented by loading the equivalent Pay-As-You-Go value onto your existing Gautrain Gold Card. Kindly note that no cash will be refunded.

Download as PDF

Dear Passenger,

With regards to the power failure incident that occurred on Friday morning 29 August 2014, passengers will be refunded for any lost Period Product Trips for Friday only, even though the incident was a natural disaster and no fault of the Gautrain.

Kindly note that in the case of period products you should apply for a refund only AFTER the applicable period product has expired.

  • Please complete a Refund Application form at your nearest station, clearly indicating that it is due to a service disruption.
  • Please have your Gautrain Gold Card and either your ID, driver’s license or passport with you when you complete the refund application form.
  • The Customer Service Officer or Supervisor at the station will analyse your Gold Card Statement and refund the correct amount.
  • In the case of period products, the refund amount is calculated by multiplying the fare cost per trip (as applicable to your specific period product) by the number of week days that you were unable to use the train system (x 2 trips).
  • Refunds will be implemented by loading the equivalent Pay-As-You-Go value onto your existing Gautrain Gold Card. Kindly note that no cash will be refunded.

Download as PDF

Tourism Map

Download the Gautrain Tourism Map to find all the amazing places you can go with The Gautrain.

Download

CEO Interview

Gautrain Show

Gautrain Ceremony

Gautrain Call Center: 0800 428 87246

Gautrain Call Center: 0800 428 87246

Gautrain Call Center:
0800 428 87246