Posted on Oct 27, 2011 in Operations
The Gautrain is operating normally after a technical problem affected the power pick-up of two trains on either side of Sandton station earlier this morning. Safety protocols required that the trains be brought to a halt until the origin of the problem could be ascertained. Replacement trains were dispatched to pick up the affected commuters and transfer them to Sandton and Marlboro stations respectively so that they could continue with their journeys. This occurred within approximately an hour of the incidents occurring.
Apart from the actual train affected, the service between Sandton and Marlboro (and the rest of the network) was not impacted. The line between Sandton and Rosebank however remained closed while engineers checked the overhead power system. A free shuttle bus service was implemented between Sandton and Rosebank stations for the duration of the line closure.
Mr Errol Braithwaite, an executive on the Gautrain, commented that: “Whilst the Gautrain acknowledges and sincerely apologizes to commuters for the inconvenience and disruption which they suffered, we are never-the-less pleased that the safety protocols which we have developed and practiced have been proved to be effective. An intensive post-event analysis is already underway aimed at not only reducing the probability of this type of event re-occurring but also aimed at learning lessons which will enable us to handle disruptions in an ever more efficient way.
To this end, the Gautrain has today launched an SMS alert service whereby customers can SMS “alert” to 32693 to receive real-time service updates directly to their mobile phones. The service costs R1.00 to join and is free after that.