Media Releases

Gautrain’s airport service receives an international excellence award for customer service

Gautrain’s airport service receives an international excellence award for customer service

The Gautrain’s airport service (Sandton to OR Tambo International) recently competed with the best in world on customer service and was consequently awarded the Global AirRail Alliance Award (GARA) for customer service excellence in Oslo, in May 2014. The GARA awards are international awards dedicated to the air-rail industry, recognising the best practice in intermodal travel around the world....

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Fare Increase Announcement 16 May 2014

Fare Increase Announcement 16 May 2014

Gautrain today announced several revisions to its fare structure which will come into effect on Sunday 1 June 2014. Announcing the revised fares today, Operations Executive in the Bombela Concession Company, Mr Errol Braithwaite, said that the Gautrain will introduce a multi-tiered fare structure offering discounts of up to 30% between peak “red” and off-peak “green” train fares while...

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Gautrain’s capacity enhancement plan

Gautrain’s capacity enhancement plan

The Gautrain service continues to receive very high customer satisfaction ratings as reflected in the monthly Customer Satisfaction Surveys. However the system is under pressure due to the increased demand for the service leading to capacity problems and overcrowding during the morning and afternoon peak periods. Today Dr Ismail Vadi, Gauteng MEC for Roads and Transport, announced a number of...

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Gautrain service to Mandela’s memorial service

Gautrain service to Mandela’s memorial service

Tomorrow Gautrain will be part of the free Provincial public transport offerings for the memorial services to be held for the late former President Nelson Mandela. Although Gautrain will run a normal business day train service tomorrow, there will be less frequent buses on all routes and a free train service only to Park Station from 5h00 – 11h00, and from Park Station 14h00 – 20h30, for...

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UPDATE ON THE ARBITRATION AWARD: WATER INGRESS INTO GAUTRAIN TUNNELS

UPDATE ON THE ARBITRATION AWARD: WATER INGRESS INTO GAUTRAIN TUNNELS

A Tribunal consisting of three senior retired judges appointed by the Arbitration Foundation of South Africa (AFSA) has made an Arbitration Award in the Tunnel Water Ingress Dispute between the Gauteng Provincial Government and the Bombela Concession Company (Pty) Ltd. The Award is substantially in favour of the Gauteng Provincial Government. The Award is the culmination of a longstanding dispute...

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