How to use the Bus Service

The Gautrain bus service provides safe, comfortable and reliable passage to and from all Gautrain stations, with the exception of the OR Tambo International Airport. Every second bus is equipped with a wheelchair ramp and a wheelchair bay. Please ask your driver for assistance. On most routes, and subject to road and traffic conditions, buses are provided every 12 minutes during peak times and every 20 minutes during off-peak times.

To use the bus service, a Gautrain Card with a minimum value of R32 loaded onto it or a Contactless bank card is required. No cash is accepted on trains, buses or at the station parking exit booms. We make every effort to ensure that the bus intervals are adhered to, however buses make use of public roads and are subject to road incidents and traffic congestion.

Rail-users enjoy discounted bus fares. To qualify, passengers must:

Tag onto a Gautrain bus within 1 hour of exiting the station with the same Gautrain card or Contactless bank card.
Tag into a station within 1 hour of tagging onto a Gautrain bus with the same Gautrain card or Contactless bank card.

Boarding a Gautrain Bus

Please flag your bus when waiting at a Gautrain bus stop. To do so, please raise your hand as the bus approaches. Please note that should you not flag your bus, it may continue on its journey without stopping.

Tagging Onto a Gautrain Bus

When boarding a Gautrain bus, please ensure that you tag in by simply holding your Gautrain Card or Contactless bank card to the area indicated on the Card validator. Please wait for the green light and beep sound to ensure that your journey has been validated. See how.

Exiting a Gautrain Bus

Please press the buzzer to indicate your intention to disembark the bus. Your driver will be alerted of your intention and will stop at the next Gautrain bus stop. No tag-out is required when exiting the bus.

If you tag out using your Contactless bank card, you will be charged for two bus trips instead of one. To ensure you are charged rail-user fares when using the train, parking facility and bus, remember to use the same Contactless bank card or Gautrain card for your entire journey.

1. FLAG YOUR BUS TO INDICATE YOUR INTENTION TO BOARD.

2. TO BOARD A GAUTRAIN BUS, EACH PASSENGER IS REQUIRED TO POSSESS A GAUTRAIN CARD WITH A MINIMUM VALUE OF R32 LOADED ONTO IT OR A CONTACTLESS BANK CARD.

3. TAP YOUR GAUTRAIN CARD OR CONTACTLESS BANK CARD TO THE TICKET READER ON THE BUS. A GREEN LIGHT AND BEEP SOUND WILL INDICATE VALIDATION.

4. RELAX. ENJOY YOUR BUS RIDE.

5. PRESS THE BUZZER TO INDICATE TO THE DRIVER YOUR INTENTION TO DISEMBARK AT THE NEXT STOP.

6. EVERY SECOND GAUTRAIN BUS IS EQUIPPED WITH WHEELCHAIR RAMPS AND BAYS. PLEASE ASK YOUR DRIVER FOR ASSISTANCE, IF REQUIRED.

7. NO TAG OUT IS REQUIRED WHEN LEAVING THE BUS. NOTE: IF YOU TAG OUT USING YOUR CONTACTLESS BANK CARD, YOU WILL BE CHARGED FOR TWO BUS TRIPS INSTEAD OF ONE.

Please fill in the form below to either request a new bus stop or a new bus route.

Name*

Surname *

Email address *

Mobile *

Do you use the Gautrain train service?*

Yes
No

Pickup from Station *

Pickup to Station *

Do you use the Gautrain bus service?*

Yes
No

How often do you use the bus service?*

Which bus route do you use?*

Where do you request the bus to stop?*

Which station the bus is to arrive or depart from?*

What is the approximate distance from the station to your final destination?*

What is the address of your final destination (i.e. what address or street corner would you like the bus to stop at)?*

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