General Information

In this section, you'll find useful information on how to use the system as well as details on some of the provisions we have made to welcome disabled passengers

Regulations concerning conditions of carriage and proper usage of this site

Tickets and Fares


YOUR Gautrain Card

Gautrain's train, bus and parking services are all fully integrated and may be used separately or jointly by transferring from one to another. These services are all accessed by means of a contactless smart card: your Gautrain Card. You can access the station parking facilities without a Gautrain Card if you're a first time user (you'll be issued with a paper ticket), but you will need a valid Gautrain Card to use either the trains or the buses or to exit the parking. Please note that cash is not accepted on either the trains or the buses or at parking exit gates.

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BUYING YOUR Gautrain Card

Gautrain Cards may be purchased from all ticket offices and ticket vending machines at any Gautrain station as well as at selected retail outlets in the vicinity of the bus routes.

A once-off card licence fee of R14 is payable when you purchase your card and cannot be refunded or transferred or used to pay for Gautrain services. Remember: Ticket vending machines display user instructions in four languages and are equipped with earphone jacks for the audio-impaired.

YOU CAN NOW PURCHASE YOUR Gautrain Card FROM THESE SELECTED RETAILERS

  • Caltex Randburg Waterfront - Cnr Republic & West Street, Randburg
  • House of Candy - Shop FC 14 Kiosk 2, Menlyn Shopping Centre, Hatfield
  • Norwood Spar - 71 Grant Avenue, Norwood, Johannesburg
  • Pineslopes Spar - Cnr The Straight & Witkoppen Road, Witkoppen
  • PK Cellular - Emperor's Palace - Tom Jones Road, Emperor's Palace, Rhodesfield
  • Sins - Montecasino - Shop 8 Monte Casino - Cnr William Nicol & Witkoppen Road, Fourways
  • Sunninghill Super Spar - Cnr Maxwell Drive & Edison Street, Sunninghilll
  • Zenex Twin Palms - 14 Kempton Road, Kempton Park

HOW DO Gautrain CardS WORK?

Your Gautrain Card enables you to load a variety of different journey products, ranging from single 'Pay As You Go' trips, weekly products and to monthly products, onto the same card and to re-use this card over and over again. You also have the opportunity to register your card with us, which will enable us to blacklist your card should it be lost or stolen. Any unutilised value in the pay-as-you-go section on the lost card can then be transferred to a new card for you. Please note that there is a refund handling fee of R40.

METHODS OF PAYMENT

You can load journey products onto your Gautrain Card using cash, debit cards or credit cards, and this can be done at all ticket offices and ticket vending machines at any Gautrain station. Only Mastercard and Visa credit cards are accepted at this time.

TWO SECTIONS ON THE Gautrain Card

The Purse Section is used for general pay-as-you-go travel on trains or buses or for parking at the station car parks. You can top up the Purse at any station ticket vending machine or ticket office as you need it. The Purse section is automatically debited for whichever service you use. Applicable discounts are automatically credited.

Please note that you need at least R25 available in the pay-as-you-go section of your Gautrain Card to board any Gautrain bus and at least R20 to enter a station fare gate.

The Period Pass Section stores weekly or monthly travel passes.

FARES

Gautrain has a balanced approach in its fare policy aimed at making the service attractive and affordable to broad sectors of the population without competing with existing public transport modes. Gautrain fares are typically lower than the cost of using your private car for the same journey but more expensive than those of existing taxi, Metrobus and Metrorail fares.

I ONLY TRAVEL OCCASIONALLY AND/OR NOT ALWAYS BETWEEN THE SAME TWO STATIONS

  Pay as you go
I get To travel anywhere at any time using any Gautrain service
Amount Load up to R3,200 value into the pay-as-you-go on your Gautrain Card
How it works The price of the relevant service will be deducted from your ‘Pay As You Go' every time you check in on a bus, or check out from a train or car park. Customers using more than one Gautrain service within a single journey will automatically enjoy a discounted fare.

Note: You don't have to register your Gautrain Card in order to use its ‘Pay As You Go' function.

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Passengers with disabilities

The Gautrain System was built in accordance with strict international transportation and safety regulations. The Gautrain system is governed by and operates under an Operating License issued by the South African Railway Safety Regulator.

All station environments, trains and Gautrain buses are specifically designed to provide easy access for all passengers. Provision is made for mobility, sight and hearing impaired passengers.

Wheelchair access is provided for at all stations, on all trains and on every second Gautrain bus, which is equipped with a wheelchair ramp and bay. Please request assistance from your driver.

Non-slip surfaces, handrails and handholds are provided for passengers who are less able to walk or stand for extended periods.

Hearing and sight-impaired passengers are provided for through the use of colour contrasts, clear signage, high-quality lighting and non-reflective surfaces. Announcements are provided in audio as well as on visual information boards. Where applicable, tactile and audible guidance and warning systems are also in place.

Gautrain Travel Rules

GAUTRAIN RULES

  1. Only valid ticket holders will be allowed onto the buses and trains and into the paid sections of the stations.
  2. Passengers may only enter or exit the train once it has come to a complete stop at a station.
  3. Please allow passengers to leave the trains and buses before you board.
  4. Stand clear of closing doors.
  5. Alcohol may not be consumed anywhere inside the Gautrain system including trains, buses and stations.
  6. Eating and drinking is not permitted on the train.
  7. The entire Gautrain system has been designated non-smoking.
  8. The carrying of any dangerous weapons including fire arms is prohibited.
  9. The carrying of flammable, explosive and poisonous items is prohibited.
  10. No littering is permitted on the Gautrain. Please use marked refuse bins.
  11. Please keep hands and feet inside the train at all times, especially when doors are about to close. No passenger may ride on the outside of any train or bus.
  12. Discourteous behaviour can be a hazard to other patrons, and violations could result in arrest or fines. The following are examples of behaviour that make it more difficult to navigate through the train car, which could be hazardous, especially in a moving train:
    • Sticking your legs out in the aisle
    • Transporting large objects during rush hour
    • Taking up more than one seat with bags or legs
    • Blocking the exit or walkway with a cart, bike, stroller or other large object
  13. You may use electronic items on the Gautrain, including iPods and cellphones; however please keep the volume to a minimum so as not to disturb fellow passengers.
  14. While the train is in motion, passengers are not allowed to open the door to the driver's section and talk to the driver or disturb him/her in any other way.
  15. Passengers are responsible for looking after their luggage. Please do not leave your luggage unattended.

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How to use the system

Train system

THE TRAIN SERVICE

Simply touch the Gautrain Card to the ticket reader on the fare-gate and wait for the green light and beeping sound to indicate validation. Pass through the glass barrier, board the train, sit back and relax! Upon leaving the train, touch the card to the ticket reader at the fare-gate, wait for validation and pass through. Thank you for using Gautrain!


Bus system

THE BUS SERVICE

Simply touch the Gautrain Card to ticket the reader on the bus, wait for the green light and beeping sound to indicate validation. Be seated and relax! Remember to remove your luggage (and kids!). No tag-off is required. The Gautrain bus system was designed with wheelchair users in mind. Ask your driver for assistance.


Car park system

STATION CAR PARKS

Simply touch Gautrain Card to ticket reader on fare-gate / press button to request paper ticket. Wait for boom and drive in. (Paper ticket holders must take tickets with them, to pay at Ticket Vending Machines after using car park.) Remember to load enough pay as you go value to pay for your parking. If you now wish to use a train / bus, you will need a valid Gautrain Card. When tagging out, insert the paper ticket into and touch the Gautrain Card to ticket reader on exit gate. Wait for boom and drive out.


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FAQ's

WE'RE HERE TO HELP, CHOOSE A QUESTION:

Overview of Gautrain Services

Gautrain currently offers two distinct train services: an Airport Service linking Sandton and Marlboro to the O.R.Tambo International Airport and a Commuter Service linking Rhodesfield, Marlboro, and Sandton (east-west link) and Park, Rosebank, Sandton, Midrand, Centurion, Pretoria Central and Hatfield (north-south link).

All stations with the exception of the Airport station have integrated car parking facilities.

The Gautrain bus fleet currently operates on 25 routes.

Where can I purchase a Gautrain Card?

Visit your nearest Gautrain Station to purchase your Gautrain Card. Cards can be purchased at a self-help Ticket Vending Machine or at a station Ticket Office at a cost of R16.

Where can I access bus route information?

All bus route information can be found here or at your nearest Gautrain station.

How can I contact the Lost and Found Department?

If you have misplaced any items whilst on our system you can contact the Lost and Found department on 011 253 0353 during office hours. You can also log a Lost and Found query at our Contact Page.

How can I claim a refund?

To apply for a refund, please visit your nearest Gautrain Station Ticket Office. Please take along a copy of your bank statement, identity document and Gautrain Card.

Can I view the balance on my Gautrain Card

To view the balance or the last four transactions on your Gautrain Card, simply visit any of our self-help Ticket Vending Machines at your nearest Gautrain Station and select the 'analyse card' option. You can also request a Card Statement here.

Can I view a statement of my Gautrain Card?

Please request a Gautrain Card Statement here.

What are the train schedules

Trains depart at 10 minute intervals during peak times and at 20 minute intervals during off-peak times. On weekends and Public Holidays trains depart at 30 minute intervals. To view detailed schedules please visit this page. Scheduled departure times can also be accessed by downloading the Gautrain app, free of charge.

What services does the Gautrain offer?

Gautrain currently offers two distinct train services: an Airport Service linking Sandton and Marlboro to the OR Tambo International Airport and a Commuter Service linking Rhodesfield, Marlboro, and Sandton (east-west link) and Park, Rosebank, Sandton, Midrand, Centurion, Pretoria Central and Hatfield (north-south link)

Gautrain train service operates across Johannesburg, Pretoria and Ekurhuleni and also connects to the OR Tambo International Airport.

Gautrain bus service offers over twenty bus routes that provide safe and efficient access to our train stations.

Parking and drop-off facilities are available at all stations except for the OR Tambo International Airport Station.

How do Gautrain Fares work?

Gautrain fares are calculated according to your time of travel. These times are divided as follows:

High-Peak fares are applied when you access the Gautrain system on weekdays between 06h30 and 07h30 and when travelling in the direction indicated in the fare table available here

Peak fares are applied when you access the Gautrain system between 06h00 and 08h30 (unless High-Peak applies), between 15h30 and 18h00 on weekdays and all day on weekends and public holidays.

Off-Peak fares are applied when you access the Gautrain system before 06h00, between 08h30 and 15h30 or after 18h00 on weekdays.

How do the Gautrain schedules work?

The Gautrain's bus and train services operate daily between 05h30am and 08:30pm. Scheduled departures can be accessed using the Gautrain app, at any Gautrain station or here.


The train schedule differs in peak and off-peak periods as follows:

During Peak Periods trains depart at 10 minute intervals.

During the Off-Peak period trains depart at 20 minute intervals.

On weekends and public holidays, trains depart at 30 minute intervals.


Gautrain buses depart from stations and end stops at scheduled times. Whilst every effort is made to ensure that this service operates to schedule, the Gautrain buses make use of public roads and may be delayed during road incidents and traffic congestion. Gautrain bus routes are available here, and the Gautrain app allows you to track your bus in real-time.

How do I use the Gautrain services?

To access the Gautrain train or bus service, each passenger is required to possess a Gautrain Card with a minimum value of R25 loaded onto it. Gautrain Cards can be re-used by simply loading value as and when needed. The same Gautrain Card must be used to tag into and out of the stations, bus and parking. This will ensure that any applicable discounts are automatically calculated and deducted from your fare. Failure to tag out of the service may result in a penalty fee being applied.

Gautrain Cards can be purchased at any Gautrain station using either the Ticket Vending Machines (TVM) or the Ticket Office. The TVMs are similar to the ATM bank terminal and accepts cash and bank cards. Gautrain Cards can also be purchased from vending machines conveniently located along certain Gautrain bus routes. For more details of these locations, please visit this page.

How do I use and pay for parking?

Safe parking facilities are provided at all Gautrain Stations with the exception of the OR Tambo International Airport station. Gautrain parking facilities open at approximately 5am and close at approximately 9pm. Vehicles may be left overnight and for your safety, will not be accessible after hours.

On entering our parking facilities for the first time, please take a paper ticket from the parking gate or, if you have a Gautrain Card, simply hold the Card to the place indicated on the parking gate and the boom will open.

Upon exiting the parking:

  • Please ensure that you have sufficient Pay-As-You-Go value on your Card in order to pay for your parking stay.
  • If a paper ticket was received on entry and a Card was purchased before exiting, simply insert the paper ticket into the parking gate at the exit boom and hold the Card to the place indicated on the parking gate. The system will automatically deduct the correct pay-as-you-go value from the Card and the boom will open.
  • If a Gautrain Card was used to access the parking, simply hold the same Card used to enter to the place indicated on the parking gate. The system will automatically deduct the correct pay-as-you-go value from the Card and the boom will open.
  • If a paper ticket was received on entry and no Gautrain Card was purchased, please visit the station ticket office to pay for parking before exiting.

Train users enjoy discounted parking fares. Non train users will be charged standard parking fares. To enjoy a discounted parking fare, please be sure to exit the parking within one hour of using the train.

How do I use the train service?

Trains are only accessible by tagging in at a Gautrain station using a Gautrain Card. Each passenger is required to have their own Card with a minimum value of R25 loaded onto it.

Touch the Card to the ticket reader on the fare gate. A green light and a beep will indicate validation and the glass barrier will open.

Only one person may pass through the fare gate at a time. If a Gautrain Card is not correctly presented on entry, access will not register and exit from the service will not be permitted.

The glass barrier gates will close if tag in is not correctly authorised, so listen out for the beep.

You can view train arrival times on the electronic displays located along the platform area.

To ensure your safety on the platform, stand back from the platform edge.

Once you have arrived at your destination station, please proceed to the exit gates and be sure to tag out. If you fail to tag out, your train journey will not be registered and standard parking fares will apply. This may also attract a penalty.

How do I use the bus service?

The Gautrain bus service provides safe, comfortable and reliable passage to and from all Gautrain stations, with the exception of the OR Tambo International Airport and Marlboro station. At the station you will find details regarding the various Gautrain bus routes. This information is also available here.

Gautrain bus routes are colour-coded and numbered for ease of reference. These same colours and route numbers, along with a unique stop number, appear at each bus stop. In this way you can easily ensure that you are on the correct bus route.

To use the Gautrain bus service, a Gautrain Card with a minimum value of R25 is required. Train users enjoy discounted bus fares. To qualify, passengers need to:

  • Tag onto a Gautrain bus within 1 hour of exiting the station, or
  • Tag into a station within 1 hour of tagging onto a Gautrain bus

Detailed bus fares are available here.


Wheelchair access on our buses:

Every second bus is equipped with a wheelchair ramp and wheelchair bays. Please ask your driver for assistance.

Guide dogs for the visually impaired are welcome on all Gautrain services. No other pets are allowed.

To track your bus in real-time, simply download the Gautrain app free of charge. On most routes, and subject to road and traffic conditions, buses are provided every 12 minutes during peak times and every 20 minutes during off-peak time.


Please note:

We make every effort to ensure the bus intervals are adhered to, however our buses make use of public roads and the service is subject to road incidents and traffic congestion.

Does Gautrain travel underground?

Yes, the underground section of Gautrain is approximately 15km long, stretching from Johannesburg Park Station to the vicinity of Marlboro Station. It includes three underground stations: Johannesburg Park Station, Rosebank Station and Sandton Station. At its deepest, the tunnel reaches a depth of over 25 stories.

Where can I find information about service delays?

To register for service updates, please SMS the word 'ALERT' to 32693 at a once-off cost of R1.

Information regarding delays or disruptions will be conveyed in-station by way of announcement and signage.

Significant delays will be communicated via SMS, the Gautrain mobile app, as well as on our Twitter and Facebook pages

What is a contactless smart card?

Gautrain's train, bus and parking services are fully integrated and may be used separately or jointly by transferring from one to another. These services are all accessed by means of a contactless smart card: your Gautrain Card.

Where can I buy a Gautrain Card?

Gautrain Cards can be purchased at any Gautrain station or at a number of locations conveniently situated along our bus routes. For details of these locations, please visit this page.

How much money should I load onto my Gautrain Card?

Passengers are required to have a minimum of R25 value loaded onto their Gautrain Cards in order to access our services. Our mobile app includes a handy fare calculator that will help you to determine the cost of your journey, including bus and parking fares. Fare information is also available at any Gautrain Station and here. Passengers can load value onto their Gautrain Cards using our self-help Ticket Vending Machines, online, via our mobile app, or at a Ticket office in station.

Please note: children under the age of 3 travel free.

Help! I've lost my Gautrain Card!

We encourage you to register your Gautrain Card at any station Ticket office, or here.

A registered Gautrain Card allows you to block your Card in the event of it being lost or stolen. This can be done here. Once your Card has been blocked, you can then apply to have the funds on your lost/stolen Card transferred to a new registered Card.

How do I get to the Gautrain?

Please click here to access information about the Gautrain stations and their respective bus routes.

Do Gautrain services facilitate disabled passengers?

All Gautrain stations have been equipped to facilitate passengers with disabilities. Our trains allow for wheelchair access and provide designated areas for disabled passengers. Every second Gautrain bus is equipped with a wheelchair ramp. Please ask the driver to assist.

Guide dogs for the visually impaired are welcome onboard the Gautrain system, however no other pets are allowed.

Is the Gautrain secure?

We regard our commuter's safety and security as a top priority. To ensure safe and secure travel on our system we have in place a number of world-class safety and security features, which include:

  • CCTV camera surveillance, both on trains and in our stations
  • 24-Hour Security presence at all stations
  • Secure fencing along the Gautrain route

Our Bus service is monitored via satellite tracking and we work together with relevant authorities, such as the South African Police Service, in an effort to continually improve our customer experience and safety.

How do I apply for a refund?

If you have been incorrectly charged or have been unable to use your train pass as a result of a service disruption, please apply for a refund at your nearest Gautrain Station. In order for us to process the application, please be sure to have the following on hand when completing the forms at the station:

  • A copy of your ID
  • A recent bank statement
  • Your Gautrain Card number

What are Gautrain penalty fees and when do they apply?

A penalty fee is applied when any of the Gautrain rules are contravened. The Gautrain rules are put in place to ensure that all commuters enjoy a safe and clean environment. Gautrain system rules are available at all stations and a comprehensive list of these rules can be viewed here.

Why can I not eat or drink on the Gautrain system?

The no eating and drinking rule is enforced in order to ensure that all passengers are able to enjoy a clean and hygienic environment whilst using our services. To view a comprehensive list of the Gautrain system rules, please visit this page.

How can I suggest a bus route or stop?

Please visit this page to suggest or request a bus route or stop. Your request will be reviewed and considered against the need, feasibility and popularity of the route.

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