Gautrain Schools Excursion Program

How it works:

1. 1. To participate in the Gautrain School Excursion Program ("Program"), interested primary and/or secondary schools must complete registration either on the Gautrain website https://www.gautrain.co.za/commuter/schooltravel or by submitting a manual application form that can be obtained upon request, and which should be returned to Gautrainexcursion@Bombela.com
   2. Within two to four (2-4) business days of completing the registration or application, the school will receive an e-mail with a cost estimate for their tailor-made school excursion.
   3. Proof of payment must be received at least five (5) business days prior to the school excursion, or alternatively, customers may make an immediate payment/real-time payment/pay-and-clear payment and send Proof of Payment to Gautrainexcursion@Bombela.com.

Please fill in the form below:

Terms and Conditions

1. 1. The Program is valid from 1 June 2021 - 1 June 2025. Gautrain reserves the right to withdraw, postpone, amend, or suspend this Program at any time and for any reason which may be deemed necessary, without prior notice. This Program may also be amended at any time due to Covid-19 regulations as issued by the Government of South Africa.
   2. This tailor-made Program is only applicable to schools that will be traveling to their place of interest by the Gautrain train service.
   3. Interested schools must ensure that their contact details and school information have been correctly captured upon registration. Gautrain will not be held liable for any losses or additional expenses incurred by the school should their contact details be incorrectly captured.
   4. Whilst we make every effort to reserve discount entry fees/prices at the list of places of interest, prices may fluctuate, depending on the place of interest. We will however timeously inform the school of any price changes.
   5. Booking and payment
      • Bombela will provide costs to the interested schools, this cost estimate will include all fees for the school excursion, which is inclusive of the Gautrain train and bus fares and entry fees of the place of interest. The schools must collect the monies from the scholars and make a single payment to Bombela at least five (5) business days before the school excursion. This will enable Bombela to make the respective payment/s to the place of interest on behalf of the school, as well as to make the other travel arrangements necessary for a successful school excursion.
      • Proof of Payment must be sent to Gautrainexcursion@Bombela.com at least five (5) business days prior to the excursion. Alternatively, immediate payment/real-time payment/pay-and-clear payment is also acceptable and the Proof of Payment must be sent to Gautrainexcursion@Bombela.com at least 2 hours before the school arrives at a Gautrain station.
      • Bombela will provide the school with confirmation of the excursion in writing via e-mail. This e-mail will confirm receipt of proof of payment as well as the date and time for the school excursion.
      • Please note that should the school pay more than the costs quoted by Bombela, the onus will be on the school to request a refund of this overpayment. Should no such refund request be received by Bombela within a period of 60 days from the date of payment, the school will be deemed to have forfeited the excess payment and shall have no claim whatsoever as against Bombela for such excess payment.
   6. Gautrain Train fares and Entry fees:
      • Interested schools will be responsible for the payment of the full Gautrain fare per scholar as well as discounted entry fee at the place of interest per scholar. Visit the Gautrain website to view fares: co.za/commuter/farecalc
      • This Program will only take place during Gautrain off-peak hours which are currently between 08h30 and 15h00 on weekdays, but which may change from time to time. Visit the Gautrain website to view the applicable schedule: https://www.gautrain.co.za/commuter/schedule.
   7. Consent and indemnity from participating schools:
      • Schools participating in this Program shall remain responsible to obtain consent from Parents and/or Guardians of the participating scholars.
      • Educators/caregivers will be responsible for the scholars for the duration of the excursion (from the time of departure from the school until the time of arrival back at the school).
      • Gautrain Management Agency, Bombela or any of their sub-contractors or affiliates will not be held liable for any claim for loss, injury, illness, medical emergency, or death arising from participation in this Program.
      • By participating in the Program, the school acknowledges and agrees that it shall indemnify Bombela from any and all claims as described above, made by the scholars (or parent(s)/guardian(s) thereof), and/or the points of interest.
      • Bombela will not be held liable for the products and/or services rendered by the places of interest and any queries related to the third party's products and/or services must be addressed directly with the respective third party.
   8. Cancellation, Rescheduling and Refunds:
      • Standard Gautrain refund fares apply. Visit the Gautrain website to view fees: https://www.gautrain.co.za/termsconditions
      • Cancellations must be made at least 72 hours in advance of the scheduled date of the excursion, failing which an administrative fee, as well as entry fees at place of interest/s may be charged.
      • Schools may reschedule a school excursion depending on the availability of the selected place of interest.
   9. Schools must submit any special request/s prior to making payment to Gautrainexcursion@Bombela.com.
   10. All standard Gautrain rules are to be observed at all times. Penalty fees may be applied should passengers fail to adhere to the Gautrain rules. Please refer to the Gautrain website for Gautrain Travel Rules: https://www.gautrain.co.za/commuter/generalinformation.

   11. By participating in this Program, you acknowledge that you have read, understood, and agreed to these terms and conditions.

For any queries, please visit call our Customer Care Centre on 0800 428 87246 (0800 GAUTRAIN), daily from 05h30 to 20h00. You may also use the LiveChat feature on the Contact Us page.